Rethinking the Way We Measure and Drive Organisational Success by Dean R. Spitzer, PhD
Resources
Books
TRANSFORMING PERFORMANCE MEASUREMENT
This book is not about doing measurement; it is about creating an optimal environment (context) for its effective use. Large organizations collect millions of data points every day, but few are able to establish the right environment for the effective use of that measurement.
PRACTICAL PERFORMANCE MEASUREMENT:
Using the PuMP Blueprint for Fast, Easy, and Engaging KPIs, by Stacey Barr.
This book is about making goals measurable, designing the best possible measures for those goals, cascading strategy, effective tracking and reporting performance and using process improvements as the basis for reaching performance targets.
White Papers
MEASURE WHAT MATTERS:
The worst mistake we make with performance measurement is not having a deliberate approach to doing it. In fact, often people are not even aware of the approach they’re following, let alone whether it works or not.
PuMP POSTER
PuMP stands for Performance Measurement Process, and the “u” is up to you to make it work. It is a proper performance measurement process with eight deliberate steps
Webcasts
Interactive Webcast – May 2023
Fixing Strategy with Proper Measurement: Our efforts to get proper performance measurement happening in our organisations are often thwarted by the inertia of how strategy has always been done…
Interactive Webcast – January 2023
Interactive Webcast – October 2021
Interactive Webcast -June 2021
Removing Resistance to PuMP with Polarity Thinking: PuMP was designed to replace many of the bad habits we traditionally have with performance measurement. It’s natural that when we introduce PuMP to our colleagues, they can feel like……..
Interactive Webcast – March 2022
PuMP’s Role Through Change: How to use PuMP to cope with massive change, instead of delaying measurement until the change eases Confirmation…
