Using Smart Charts focuses on one of the most common failure points in performance management: misinterpreting data.
This pathway builds capability to interpret performance trends accurately and respond appropriately.
Performance analysts
Reporting and dashboard teams
Managers responsible for performance reviews
Practitioners using performance data
Participants develop the ability to:
Use XmR charts to distinguish signal from noise
Avoid overreaction to normal variation
Identify genuine performance change
Support evidence-based decision-making
Smart Charts strengthens the Evidence discipline by ensuring performance data is interpreted correctly — preventing poor decisions driven by misleading charts.